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| Frequently Asked Questions : 1. I
ordered a photo. What's next ?
1. I ordered a photo. What's next ? You will receive an automatic confirmation email message that tells you that your order has been placed and will be processed within 24 hours. Your photos will then be sent by priority mail. 2. I did not receive an automatic confirmation email, what happened ? You probably entered a wrong email in the ordering form. This is why you didn't get the confirmation. But your order has been placed and will be processed. If you want details, donc hesitate to contact with the contact form. 3. Is your site really secure ? I am worried about entering my credit card details ? I take matters of web security very seriously - After you entered your email and adress in the ordering form, you are transferred to a secure area using secure server software (SSL). This means that the information that you send is coded. You will notice that the address will change from http:// to https:// indicating a secure server and that a padlock will appear at the bottom of the page. 4. May I use my credit card, but have the order shipped to my friend's house? Yes. This is often useful if you don't have anyone receiving the package during business hours, or when you are purchasing a gift. Please provide both the shipping adress and name of your friend in the ordering form. 5. Which payment methods do you accept ? I accept all major credit cards and checks only for people with a french bank account. 6. Can I cancel my order ? Yes it's possible. You have 24 hours after your order to contact me with the contact form of the website. Just tell me your order number and tell me you want to cancel, that's it. 7. When will you ship my order ? I ship within 7 days from the date payment is received. 8. Can you personalized the photos ? With my name or the name of my son for example ? Yes of course, Just contact me with the infos I need and I'll do it for you.
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